KUALA LUMPUR: Repairs to a fault in the submarine cable network linking Malaysia, Europe and the United States are expected to cause disruptions in nationwide Internet services from today (24/4) until May 2.
Telekom Malaysia Bhd (TM) said it was taking active steps to minimize disruptions by having additional links on other routes and coordinating with other international carriers to provide additional bandwidth for its customers.
“Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation, such as slow browsing while accessing international websites. “Customers using Virtual Private Network and other critical business applications linked to Europe and the US will be assured of minimal service degradation, if any,” said TM in a statement yesterday.
TM will also provide necessary updates on the progress of the restoration works.
“We apologize for any inconvenience caused and assure customers that we are taking all necessary measures to ensure that customers experience uninterrupted service.”
For more information, contact TM at 100 and select “Technical Assistance” or e-mail firstname.lastname@example.org for any Internet-related problems.